Common document categories
A clear government-issued identity document, recent proof of address and evidence of payment-method ownership are commonly requested. The exact document list and acceptable dates should be taken from the secure account prompt.
Upload documents safely
Use only the protected upload area or a support route confirmed on the casino site. Ensure images are complete, readable and unedited. Mask information only where the on-screen instructions specifically allow it.
Resolve a rejected document
Check the rejection reason before uploading again. Common causes include cropped edges, glare, expired documents, mismatched names or an address outside the accepted date window.
Verification preparation
- Details match the account
- All document edges are visible
- Images are clear and current
- Payment ownership is identifiable
- Files use an accepted format
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